Video Calls Freezing in Brent: What to Check

When video meetings freeze or stutter in Brent, the cause is often unstable upload or jitter, especially when the rest of the household is online. This page walks through a practical order of checks.

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Typical Causes

• upload is maxed out by backups, syncs, or other traffic
• Wi‑Fi in the room you use for calls is weak or crowded
• jitter increases during busy evening hours
• too many people and devices using the connection at once

Steps to Try

1. Do at least one call over Ethernet if you can.
2. Pause cloud backups and large uploads during the call.
3. Test at the same time of day several times to see if there’s a pattern.
4. Try calls from different rooms to see if one location is better.

When Freezes Keep Happening

If freezes continue after these steps, the limit is often the connection’s consistency. Alabama Lightwave serves eligible Brent addresses with fiber-fast performance, MGMIX-backed routing quality, and 24×7 real human support.

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FAQ

Why do my video calls freeze but web browsing works?
Calls are more sensitive to upload stability and latency; browsing can still work when the connection is marginal for video.

Do I need really high download speed for meetings?
Meetings depend more on stable upload and low jitter than on peak download speed.

If freezing keeps happening, should I switch providers?
If you’ve tried the steps above and problems persist, it’s reasonable to compare other options at your address.

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